How the casino hotel handles your information

Last updated: September 2026 · This is a template policy — have counsel review it against your state's gaming and privacy laws before publishing.

1. Who this policy covers

This Privacy Policy applies to guests, website visitors, Palace Players Club members and event attendees of Neon Palace Casino Hotel, including data collected through neonpalace.online, our reservation systems, our casino floor loyalty program, and on-property Wi-Fi.

2. Information we collect

• Booking information: name, contact details, payment information and stay preferences when you reserve a room or event space.
• Players Club data: gaming activity, tier status and redemption history when you use your Players Club card on our casino floor.
• Identity verification: government ID details collected at check-in and at the casino cage, as required by state gaming regulation.
• Website data: pages visited, device and browser information, and cookies used for site functionality and analytics.
• Communications: messages you send us through the contact form, phone, or email.

3. How we use your information

• To process reservations, event bookings and Players Club rewards
• To verify age and identity as required for casino floor access under state gaming law
• To personalise offers, room preferences and dining recommendations
• To meet legal, tax and regulatory record-keeping obligations tied to our gaming license
• To communicate about your stay, and, where you've opted in, promotional offers

4. Sharing your information

We share information with payment processors, our reservation platform provider, and regulators as required by our gaming license — including reporting obligations to the state gaming commission. We do not sell guest data to third parties.

5. Cookies

neonpalace.online uses essential cookies for booking functionality and optional analytics cookies to understand site usage. You can control cookies through your browser settings.

6. Data retention

Casino floor and identity verification records are retained as required by state gaming regulation, typically five to seven years. Booking and marketing data is retained while your account is active, or until you request deletion.

7. Your choices

• Opt out of marketing email at any time via the unsubscribe link
• Request a copy of the personal data we hold about you
• Request correction or deletion of your data, subject to our regulatory retention obligations

8. Security

We use industry-standard encryption for payment data and restrict access to guest and gaming records to authorised staff bound by confidentiality obligations.

9. Children's privacy

Neon Palace Casino Hotel does not knowingly collect data from anyone under 21, consistent with our minimum age policy for the casino floor and hotel bookings.

10. Contact us

Questions about this policy can be sent to [email protected] or by mail to 1 Marquee Way, Las Vegas, NV 89109.